Viewing and Understanding Your Invoices Print

Where your invoices live

Every invoice we have ever issued you is in your client portal, permanently. Log in and open your billing or invoices section, and you will find the full history: what is due now, what has been paid, and what was paid three years ago. Each invoice opens to show what it covers, the period it applies to, and its due date, and each can be downloaded as a PDF for your own records or your accountant's.

Invoices are also emailed to you when they are generated, along with the reminders that follow if one goes unpaid, the full schedule of what gets sent and when is set out in our article on how our billing works. Copies go to any additional contacts you have set to receive billing email, as described in our article on adding extra contacts and users. The emailed copy and the portal copy are the same document, the portal is simply the version that never gets lost.

Reading an invoice

• The line items name each service, its domain, and the period being billed. Because everything is invoiced in advance, that period is the one ahead of you, not the one behind.
• The due date is the date payment is expected, calculated from your service's renewal date, which is fixed to when you first signed up.
• The status shows top right. An unpaid invoice says so plainly, and once payment is received it turns green and reads Paid, at which point you also receive a payment confirmation by email.

Unpaid invoices show how to pay, paid ones don't

An unpaid invoice carries every way of settling it: our gateways for card, instant EFT, and PayPal, plus our banking details for a bank transfer. That is deliberate, you should never have to hunt for how to pay us.

Once the invoice is paid, those details are gone. The paid invoice and the payment confirmation carry no banking information at all, because there is nothing left to pay. This is worth knowing as a fraud check: our banking details only ever appear on an invoice that is genuinely outstanding, and any message claiming our details have changed should be treated the way our article on how to pay your invoice describes, as fraud until proven otherwise.

Credit on your account

Any funds we receive that are not applied to a specific invoice are held as credit on your account. That credit is then used automatically: when a new invoice is generated, available credit is applied to it straight away, so you receive a payment confirmation and see the invoice marked paid without doing anything at all.

This is why an overpayment is never lost, and why a client who pays a round figure ahead of time simply sees the next few invoices settle themselves. Your current credit balance is visible in your client portal alongside your invoices.

If something on an invoice looks wrong

Open a support ticket and quote the invoice number. Bring it up before the due date rather than after: an unpaid invoice under query is still an unpaid invoice as far as the automated reminders and suspensions are concerned, and that system has no way of knowing a conversation is in progress. Telling us early means we can put things right without the automation running its course in the background.

Good to know

Your invoice history is a useful record beyond just accounting, it is the definitive answer to when a service started, what it has cost, and when it renews. If you are ever reconciling your year, that history downloads as PDFs from the portal without needing to ask us for anything. And if your accountant needs invoices routinely, add them as a contact set to receive billing email rather than forwarding each one by hand.