We are a small IT company that packs a power punch in its support. it's personal, friendly and always helpful. It's probably why most of our customer select Linuxweb.
We take great pride in the passion, professionalism, and personality our team shares with you when you need support
As we add new features and services to our service offering and you add third-party applications, modules, plugins and themes. Now is as best a time as any to let you know what's included in our hosting support and what's not. Let's get some nitty gritty out the way, right?
This Statement of Support is not constitute any binding agreement by either you or Linuxweb, it's purpose is merely intended to specify some of the guidelines of Linuxweb support levels on the products and services we sell. This Statement of Support is subject to change at any time at the sole discretion of Linuxweb without any notice to you.
As always if you have questions or need support you can always call, chat or email and we will be there 8 hours a day, 5 days a week and 52 weeks a year (8/5 as you will see everywhere on our packages).
|Here's a breakdown of what's supported and what's not||Supported||Not Supported|
|Clientzone and its tools and features|
|Accessibility of control panel (cPanel®/WHM)|
|Function of control panel (cPanel®/WHM)|
|Network Performance and Uptime|
|Security updates and patches on the Servers|
|Linuxweb SSL Certificate Installations|
|Third-Party SSL Certificates|
|Linuxweb modified DNS zone Settings|
|Client modified DNS zone Settings|
|Email client configuration|
|FTP client configuration|
|Website APP installations|
|Any third party services|
|Root level customisations|
|Content and data backups|
|Reseller private name servers|
|Cross browser compatability|
|Hacks due to customer controlled enviroments|
We will ensure that server thingy will be running and behaving in an acceptable manner and should it develop a speed wobble, we will get it back up and ruining as soon as possible.DNS zone file
DNS zone files associate your IP address with your domain name. We will provide you with a functional basic DNS zone file configured with the "A", "MX" and "NS" records necessary for proper function on the Linuxweb name servers.Standard Services
We will ensure the poroper running and maintaining of ftp, email, hosting and clientzone panels are functional and accessible.Webmail client
We provide the accessibility of RoundCube which allows online viewing of emails on the server as well as the ability to set forwarders and autoresponders.SSL configuration
We offer installation and full support of Rapid SSL certificates that are purchased through Linuxweb.Software versions
We will ensure that our WHM/cPanel installations, firewalls and brute force protection including DDOS detection are the latest in order to provide a secure and stable environment.
We do not supply nor support any one-click applicationsScripts and Applications
The customer is fully responsible for the installation and correct operation of any and all scripts and applications. We do not troubleshoot or provide any support relating to malfunctioning scripts or applications. We strictly adhere to this policy.Internet Training
We do not provide training or education on the operation of any aspect of Internet technology. It is expected that you will have a basic understanding of Internet concepts such as email, web, web browsers, FTP, and general computer literacy.Data Backup
The customer is responsible for executing and maintaining current data backups.Database Administration
The customer is responsible for the administration of your MySQL databases. That includes regular backups/dumps and local or off site storage of backups, as well as imports and exports.Email client configuration
Configuration of any email client on any device, desktop, laptop, phone or tablet.FTP Client configuration
Configuration of any FTP client is not supported3rd party SSL certificates
Any installation and administration of third-party SSL certificates not sold by LinuxwebeCommerce Software
Any eCommerce software is not allowed on the shared server environment. Any installation found of any eCommerce environment will be suspended and an email sent to the account owner.
All of the Above
All items listed as supported in the shared hosting environment apply.Installation
If Linuxweb runs the installation, we will insure that the latest WordPress is installed with the relevant security plugins as well as it's configuration as well as the best analytics pluginAutomatic Updates
Linuxweb will ensure the base WordPress Platform is installed and all approved and installed plugins and themes will be upgraded as well. We run nightly scans to determine what needs updating. Linuxweb needs administration access to the website.
All of the Above
All items listed as not supported in the shared hosting envoroment apply.Theme Customization
The customer is responsible for any customer generated customizations to any and all installed WordPress themes, including the stock theme.eCommerce Software
Any eCommerce software is not allowed on the shared server enviroment. Any installation found of any eCommerce environment will be suspended and an email sent to the account owner.
This is a dedicated server for eCommerce. We love Prestashop and prefer that above any and all eCommerce solutions. Woo-Commerce for WordPress can be installed here as well.
All of the Above
All items listed as not supported in the shared hosting environment apply with the exception of the eCommerce statement.