What Happens After You Place Your Order Print

From order to live account

Ordering with us runs through a clear sequence, automated where automation serves you, with one deliberate human checkpoint in the middle:

1. You place the order for your hosting plan, with your domain registered new, transferred in, or already held with us. Remember that every domain lives on its own plan, one domain, one plan, so an order covers exactly one domain and everything that domain needs.
2. You pay the invoice, by card, EFT, or the gateway of your choice, our payments are handled through PayFast, Paystack, and PayPal.
3. We review and accept your order. No service is provisioned until payment is confirmed received, and every order is reviewed and accepted by a person rather than a machine, our checkpoint against fraud and abuse, and part of why our servers stay in good standing. Orders placed overnight are handled by our billing staff the next morning, and we do our level best to complete all processing by 11am, when that slips, your order is processed at the earliest opportunity that day.
4. Your account is then created on the shared hosting server best placed to take it, our systems balance new accounts across our servers, which is why you never choose a server and never need to.
5. Your welcome email arrives. This is the important one, covered in full below.
6. Your domain connects. A domain registered with the order is pointed at your hosting from the start. A transferring domain follows the five-day approval process in our article on transferring a domain, and any nameserver change then spreads across the internet over up to 48 hours, the propagation window explained in our nameservers article. Your account is live and working this whole time, propagation only affects when the world can see it.

What's in your welcome email

The welcome email is the single most useful document we will ever send you, keep it. It contains:

• Your server details and nameservers, which server your account lives on and the nameserver pair dedicated to it. You will almost never need these, we manage nameserver changes for you, but when they matter, this is where they are.
• Your cPanel login details, the username and password for managing your hosting itself, files, mailboxes, databases, DNS.
• Your server's IP address, giving you immediate access to your account while a transferring or newly pointed domain is still propagating.
• Your mail settings, the server name and ports for connecting mail programs, matching our email settings and ports quick reference.

Lost it later? A support ticket gets you the details again in minutes, but the tidier habit is filing it the day it arrives.

Your first steps, in a sensible order

1. Log in to the client area at our website with the email address and password you chose during the order, this is where invoices, services, domains, and support tickets live. Note that this login is separate from cPanel, our article on understanding your logins untangles the two.
2. Log in to cPanel at yourdomain.tld/cpanel with the details from the welcome email, just to confirm access works while everything is fresh. If your domain is still transferring or propagating, use the IP address from the welcome email in the meantime.
3. Create your first mailbox in cPanel under Email Accounts, and connect it using our setup guides for Outlook, Thunderbird, iPhone, or Android, or use webmail at yourdomain.tld/webmail with nothing to configure at all.
4. Get your website up, whether that is uploading an existing site, installing WordPress, or having us migrate everything from your previous host, the options are laid out in our article on getting your first website live.

If you're moving from another host

Two things are worth doing in the first days rather than the last: order or request the website migration service if you want us to move your files and databases, and if your old host runs cPanel, tell us early, because then we can move the entire account including your mailboxes and their mail, the full picture is in our transfers article. And keep the old hosting active until everything is confirmed working here, cancelling the old service is always the last step of a move, never the first.

Good to know

Nothing in the setup process is fragile, and nothing you do while exploring a new account can break the order itself. The two genuinely time-sensitive items in your first week are keeping the old host alive until the move is done, and watching for the transfer approval email if your domain is transferring, everything else can happen at whatever pace suits you. And if anything looks stuck, a support ticket beats guessing, telling us what you ordered and what you expected to happen is enough for us to see where things stand.