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Articles
A First Tour of cPanel
What cPanel is
cPanel is the control panel for your hosting itself, the workshop behind your...
Backups: What We Keep, What You Should Keep
Read this part first
We keep a server-level backup, held off-server, taken weekly. It exists for...
Getting Your First Website Live
Four ways to a website
A new hosting account is an empty stage, and there are four ways to put a...
How Our Billing Works: Automated, Impersonal, and Predictable
The one thing to understand
Almost everything in our billing is automated, and that is...
How to Access Your cPanel and Webmail
Two ways in, and both are yours
Every hosting account with us can be reached two ways: directly...
How to Get Support, and How to Get It Fast
The one principle
Every hour we spend asking what the problem actually is delays the fix by that...
How to Pay Your Invoice
Your payment options
You can settle an invoice any of these ways, and every one of them is...
Paying in USD or GBP: How Our Currency Pricing Works
ZAR is our base currency
We are a South African business, our costs are in Rand, and all our...
What Happens After You Place Your Order
From order to live account
Ordering with us runs through a clear sequence, automated where...
Where to Check for Outages, Maintenance, and Announcements
Before you open a ticket
When something stops working, the first useful question is whether it...
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